Healthcare Lockbox

Enhance the security of your payments while improving your processing efficiencies with Fifth Third Bank's Healthcare Lockbox services.

Understanding that the healthcare sector demands unique solutions, we offer our healthcare clients specialized processing services such as:

• Retail Lockbox for patient payments
• Wholesale Lockbox for commercial and government claim payments

When outsourcing payment processing, you need every assurance that the confidentiality of healthcare transactions is taken seriously. Our Wholesale Lockbox Dedicated Healthcare Work Teams receive regular HIPAA required training and have extensive experience in handling Protected Healthcare Information (PHI) for our clients.

Fifth Third Bank is committed to fulfilling your critical PHI security needs by offering:

• Separate physical lockbox operations for PHI and non-PHI mail processing for increased information security.
• Specialist teams dedicated only to handling and processing our PHI healthcare clients' work. This helps us maintain the necessary training and sensitivity of the appropriate staff.
• "Double bagging"—as an enhanced control to safeguard PHI, healthcare clients' deposit and EOB documents are placed into tamper-evident bags prior to being packaged for mailing. This extra layer of packaging helps reduce the potential for HIPAA confidentiality breaches to non-covered entities.
• Paperless processing through our RevLink Portal, providing post form image workflow management tools and secure web-based access to your lockbox receipts.

In addition, you can count on:

• Rapid and accurate processing and data entry
• National geographic coverage via our network
• Full-scale imaging capabilities

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