2013 CORPORATE SOCIAL RESPONSIBILITY REPORT

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The Company serves employees by cultivating an inclusive work environment, by engaging their energies and talents in our shared Vision and by supporting the causes they care about. In turn, our employees help us serve the community through their financial donations to United Way and arts organizations, and through their extraordinary volunteerism.

Fifth Third strives to deliver the same Value Proposition to employees that we do to customers; that is, we want to be better listeners who demonstrate better ideas, better solutions and better commitment. In living our Value Proposition internally, we believe we are building better teams—and creating a better place to work…a place where everyone can contribute and fulfill roles of value.

In 2013, for the second time, Fifth Third Bank was named a Gallup Great Workplace Award winner. Fifth Third was one of 32 companies across a diverse group of industries to make the grade. Gallup’s Great Workplace Award is a significant measure of employee engagement—the degree to which employees feel connected, valued and supported in their workplace. This honor signifies that our Company is one of the most engaged, inclusive and productive companies in the world.

Fifth Third Bank also accepted the 2013 Disability Matters award, presented by Springboard Consulting LLC. We were recognized in the workforce category, and were honored for initiatives that touch on recruiting and training for people with disabilities, such as Project SEARCH, Fifth Third’s transition-to-work program for young adults with cognitive and/or physical disabilities. Fifth Third Bancorp also again received the Employer of the Year Award from the Division on Career Development and Transition, an organization that promotes career development and transition services for persons with disabilities worldwide. The Bank’s focus on hiring individuals that help meet business needs—regardless of disability—fosters a culture of engagement and inclusion, where every individual can contribute.

In 2013, inclusion councils and business resource groups were implemented in all the affiliates across the enterprise. More than 17 inclusion councils are in place with more than 60 business resource groups. In Cincinnati, we hosted the fifth annual Leadership Symposium: Diverse by Design as part of our commitment to fostering an engaging and inclusive workplace and the communities we serve. As the workforce, workplace and marketplace become increasingly diverse, businesses must reflect customers’ and employees’ individual needs in products, services and culture. More than 450 attendees from 100 organizations gained insights from inclusion expert advisor Mary-Frances Winters, president & CEO of The Winters Group. The keynote was delivered by ABC News Correspondent John Quiñones, host of Primetime’s What Would You Do? John shared his experience growing up in a Spanish-speaking household of poor migrant workers in America. In addition, action teams, formed after the 2012 Leadership Symposium, reported on plans to make the Cincinnati region more inclusive in five areas: talent, immigration, minority business enterprises, multicultural leadership and employee resource groups.

Since June 2012, employees have been highlighted monthly in a Company newsletter with a feature called People Behind the Pin. Noting the recognizable lapel pin that our employees wear, the feature illustrates the unique backgrounds, interests and perspectives of our employees, and is a meaningful way to showcase the many ways our employees bring their whole selves to work to reach their full potential.

For 20 years, individuals, families and workplaces have joined to expand opportunities and transform the lives of millions of children around the world on National Take Our Daughters and Sons to Work® Day. We marked the event on Friday, June 14. The program is more than a career day; it shows children the value of education and helps them envision the possibilities of their future career and family life.