Payee Details

Dispute with Payees

If you have an issue with a specific charge on a bill that appears as a debit to your deposit account and wish to dispute the debit/charge, please contact us immediately by visiting a Fifth Third Banking Center by phone at 1-800-972-3030, or by writing us at:

Fifth Third Bank
Disputes Department
Madisonville Operations Center, MD1 MOCBK
Cincinnati, OH 45263
(for PIN and ACH Transactions)

—or—

Fifth Third Bank
Disputes Department
Madisonville Operations Center MD1 MOC2G
Cincinnati, Ohio 45263
(for Signature Transactions)

Disputes with e-bills

If you have an issue with a specific charge on an e-bill, you will need to contact your payee directly. You can pay whatever amount you like while you are disputing a specific item or you can simply file the e-bill and do nothing.

Why can't I edit the address or phone number of certain payees?

We have relationships with many payees, and so we maintain their addresses and phone numbers for you. If there are any changes, the payees will contact us directly; you will not have to do anything.