Payment Basics

Your Payees

You can pay anyone including your cable company, doctor, or Uncle Charlie.

Making a Payment to a Payee

To make a payment, follow the instructions below:

  1. Click the payee in Manage Your Payees. The payee information pre-fills in the Payment Area. Add the amount to pay in the field.
  2. Click Pay and the Payment Preview window appears. Click the continue button and the Payment Confirmation window appears.
  3. Click Close, and the Payment Confirmation window closes.

Cut-Off Time for Scheduled Payments

Scheduled payments are processed with the 4:00 p.m. Eastern Standard Time cut-off.

Cut-off Time to Schedule an Electronic Payment

The cut-off time for an "electronic" payment is 1 business day prior to the due date. The system will not allow you to select a due date that cannot be processed in time to make the payment by the due date.

Also, the system will not allow you to schedule a due date that falls on a Saturday, Sunday or holiday. You should select the business day prior to your due date. However, it is possible that a recurring payment could fall on a weekend or holiday. In those cases, the system will adjust the due date to the previous business day.

Cut-off Time to Schedule a Check Payment

The cut-off time for a "check" payment is 4 business days prior to the due date. If the due date for a recurring payment falls on a Saturday, Sunday or holiday, the system will adjust the due date to the previous business day.

When Due Dates Fall on a Holiday or Weekend

Since payments are not processed on holidays or weekends, your payment will be processed on the previous business day. Note this is different than what you had with the previous bill payment system that processed the payment on the upcoming business day.

Payments You Can't Issue

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:

  • Tax payments to the Internal Revenue Service or any state or other government agency.
  • Court-ordered payments, such as alimony or child support.
  • Payments to insurance companies.

We will not notify you of these restrictions when or if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you've scheduled.

Canceling a Payment

You can only cancel payments in a "Scheduled" status.

To cancel a payment, follow the instructions below:

  1. In your Payment Activity area, click the payee's name; a Modify Payment Details window appears.
  2. Click the Cancel Payment button and the Cancel Payment window appears. Note: You can turn off this confirmation page, by checking Do not show me this again.
  3. Click Close and the payment is canceled.

Ensuring Funds are Available for a Payment

The funding account you selected to make your payment will be debited on or around the due date, depending on the payment type. The system will determine when to process the payment in order to pay your bill on time. Electronic Payments will show as "paid" on the Payment Activity Section on the scheduled payment date, but will not be deducted from the funding account balance until the first business day after the scheduled payment date. Check Payments will show as "paid" on the Payment Activity Section on the scheduled payment date, but will not be deducted from your funding account balance until the check clears/posts to your account. If a repeating payment falls on a non-business day or bank holiday, the payment will be made on the business day preceding the payment due date.

How Payments are Issued

Only you can authorize payments. You tell us who, when and how much to pay. Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

Paying Bills with a Credit Card

Currently, we don't issue payments from a credit card.

Payment Amount Towards a Bill

You decide the amount you want to pay towards each bill.

Where Payments are Sent

We send your payment to the address you provided for each of your payees. We have several payees that we have a special relationship with, and we send payments to the preferred address they have designated.

Payment Authorization

Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you.