Fraud Alerts

Fifth Third will never solicit this information via email.


Important Never provide the following information via an unsolicited email, a link in an email or a website that you have not intentionally accessed:

  • User IDs
  • Passwords
  • Social Security Number
  • Card or Account Numbers
  • Credit Card Security Code (CCV)
ID Theft Protection

Fraud Alerts


If you need assistance or discover any suspicious online sites, emails or other fraudulent activity on your account, please contact a Fifth Third Customer Service Professional at 1-800-676-5869. They are available to serve you Monday through Friday 8 AM–9 PM and Saturday through Sunday 8 AM–5 PM ET.

You may also contact us securely via our website 24 hours a day, seven days a week.


To report a suspicious email which used Fifth Third's name and asked for personal or account information, please let us know by forwarding the email to 53investigation@security.53.com.

  • Please do not change the subject line.
  • After forwarding, please delete the email from your inbox.

Your trust in Fifth Third is our most important asset—we want to help you guard against disclosure of your personal information that could lead to unauthorized use of your account or identity theft.


Important Fifth Third does not contact customers via email, phone or mail to request or verify security information about passwords or personal identification numbers (PINs). For your protection and privacy, Fifth Third representatives will ask for certain information to verify your identity.

To further safeguard your information, we limit the availability of your information to Fifth Third employees. Employees may only access your information for legitimate business purposes and are trained to respect your privacy concerns and to safeguard your personal information. Furthermore, as technology becomes more advanced, Fifth Third is continuously modifying its physical, electronic, and procedural safeguards to ensure compliance with federal and state standards and to protect your nonpublic personal information.


For additional information about account fraud and identity theft, you can visit these websites: